Terms & Conditions

These terms are a legal agreement between you and PitchGo. By creating an account or using PitchGo you agree to them. If you don't agree, please don't use the service. These terms are governed by the laws of England and Wales.

1. Who we are

PitchGo is a UK-based online platform that connects market organisers with stall holders. We provide the platform — we are not a party to any booking or trading agreement between an organiser and a stall holder.

2. Eligibility

• You must be at least 18 years old to use PitchGo.
• You must have the legal right to run a business or trade in the UK for the role you sign up as.
• You are responsible for keeping your login details secure and for all activity on your account.
• The information you give us (profile, market listings, applications) must be accurate and kept up to date.

3. What PitchGo is (and isn't)

PitchGo is a listing and discovery platform. Any contract for a pitch, stall or event is directly between the organiser and the stall holder. PitchGo:

• does not take payment for stall fees on either party's behalf;
• does not verify the accuracy of every listing, certification or claim made by users;
• is not responsible for events being cancelled, rescheduled, undersold, or for disputes over refunds of stall fees paid off-platform.

4. Acceptable use

You agree not to:

• post anything unlawful, misleading, defamatory, abusive, discriminatory, or that infringes anyone else's rights;
• list a market you have no right to organise, or pretend to be someone you're not;
• send unsolicited marketing or spam through the chat feature;
• scrape, reverse engineer, or attempt to disrupt or overload the service;
• upload viruses, malware, or content that contains other users' personal data without permission.

5. Organiser responsibilities

• You are responsible for your own market's permits, health & safety, insurance, licensing and terms with stall holders.
• You must set out your own cancellation and refund terms with stall holders directly.
• You are responsible for the accuracy of every market you list.

6. Stall holder responsibilities

• You are responsible for your own trading — food hygiene, public liability insurance, PAT testing, gas safety, and any other certifications your stall requires.
• Any certifications you upload must be genuine and current.
• You are responsible for arriving, trading and complying with the organiser's rules on the day.

7. Subscriptions and payments

• PitchGo offers optional paid subscriptions — Organiser Pro (£9.99 / month) and Stall Holder Pro (£4.99 / month) — with a 14-day free trial for Organiser Pro and 7-day trial for Stall Holder Pro.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel at any time from Billing. Cancellation stops the next renewal — access continues until the end of the current period.
• Refunds are governed by our Refund Policy.
• Payments are processed by Stripe. By subscribing you also accept Stripe's terms.
• Your statutory right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013 applies; by starting a subscription and using paid features you agree that we may begin performance during the cooling-off period, and you may lose the right to cancel for a refund of a period you've already used.

8. Content you upload

You keep ownership of the content you upload (photos, descriptions, certifications, messages, reviews). You grant PitchGo a worldwide, royalty-free licence to host, store, display and reproduce that content only as needed to run the service.

9. Reviews and reports

Reviews must be honest, based on your own experience, and comply with the Consumer Protection from Unfair Trading Regulations. We may remove reviews or reports that we reasonably believe are abusive, misleading, or in breach of these terms.

10. Suspension & termination

We may suspend or close your account, remove listings, or restrict features if we reasonably believe you have breached these terms or put other users at risk. You can close your account at any time from your account settings.

11. Liability

PitchGo is provided "as is". Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be limited.

Subject to that, to the fullest extent permitted by law:

• we are not liable for loss of profit, loss of business, loss of goodwill, wasted expenditure, or any indirect or consequential loss;
• we are not liable for losses arising from cancelled or under-attended events, no-shows by organisers or stall holders, or disputes between users;
• our total liability to you in any 12-month period is limited to the greater of £100 or the total subscription fees you paid us in that period.

Nothing in these terms affects your statutory rights as a consumer.

12. Changes to the service or these terms

We may update the service or these terms from time to time. If a change is material we'll let you know in the app or by email at least 14 days before it takes effect. Continuing to use PitchGo after that means you accept the update.

13. Governing law and disputes

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident elsewhere in the UK, in which case your local courts will apply.

14. Contact

Questions about these terms? Email support@pitchgo.app.